Charter
Information We Hold About You
The practice is registered under the Data Protection
Act for the details it holds, either on computer or written records, about you
and your health. In accordance with our registration, any information can only
be passed to other health-related organisations who need to know (eg when referring
you to hospital). We would not relay information to other sources (insurance companies,
solicitors) without your permission.
Partnership
We
hope that we enjoy a good partnership together and we will do our best to provide
the type of service that you require.
We
Do Not Like Violence
Our practice staff are trained to work under
a certain amount of pressure. However, they are not expected to be subjected to
abusive or violent behaviour from patients or their relatives. Patients who abuse
our staff, either physically or verbally, may be requested to leave the practice
and find the services of another doctor.
FREEDOM
OF INFORMATION - PUBLICATION SCHEME
The Freedom of
Information Act 2000 obliges the practice to produce a Publication Scheme. A
Publication Scheme is a guide to the 'classes' of information the practice intends
to routinely make available. This scheme is available from reception.
GPs’
Responsibilities
You will be treated as an individual and will
be given courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs will be honoured.
Normally
we will answer the telephone promptly and courteously.
You have a right
to information about your own health (illness and treatment, possible side effects,
prevention or recurring illness etc). We will offer medical advice and information
for promotion of good health. You have the right to see your own medical records
subject to the limitations of the law. A charge may be made.
Home visits
will be made when requested and if a doctor feels that you are not well enough
to attend the surgery. The final decision rests with the doctor.
We may
give you test results when you telephone the surgery for them, or you may be asked
to make an appointment with the doctor to discuss them.
On registering
as a new patient, you will be offered a health check with the nurse.
If
your doctor believes that you need a second opinion, then they will arrange this.
You will be given a time to see a doctor in accordance with the system
used in this practice. If there is a substantial delay for any reason, you will
be given an explanation.
Repeat prescriptions will normally be ready within
48 hours from the surgery, or 72 hours for collection from a local pharmacy following
your written request arriving at the surgery.
Routine referral letters
for hospital appointments will normally be dispatched within three working days
of the referral being agreed with the doctor. Urgent referrals for hospital appointments
may be faxed, telephoned or provided as a handwritten note for the patient to
take to the hospital.
Patients’
Responsibilities
We ask that you treat our doctors and all practice
staff with courtesy and respect.
The first hour of the morning can be
extremely busy. Please keep telephone calls brief. If possible, leave routine
calls till later in the day.
You are responsible for your own health and
that of your children. Please take the advice given to you at the practice. Let
us know immediately if you change your address or name and remember to give your
phone number and postcode.
Please speak to a member of the practice staff
if you wish to see your medical records. This can then be arranged with your doctor.
There may be a fee payable.
Please contact the surgery between 8.30 and
10.00am for a home visit during the day.
Please ask for a night visit only
if it is truly necessary.
If tests are ordered for you, please ask your
doctor or a member of staff about receiving the results.
Please browse the
rest of this website to get the best out of the services available.
You can
discuss any medical matter with the doctor, including asking for a second opinion.
Please let us know if you are unable to keep an appointment. We can then offer
that appointment to someone else.
Please acquaint yourself with the procedure
for obtaining repeat prescriptions.
Where an appointment or acknowledgement
of a routine referral for a hospital appointment is not received within six weeks,
contact the hospital concerned.
COMPLAINTS
We try to provide a quality service.
If, however, we fall short of our standards and you feel that you have a reason
to complain, then the practice has a complaints policy. In the first instance
please discuss the issue with the member of staff involved. If the matter is
not resolved satisfactorily, please address your concern to the practice manager.
CONFIDENTIALITY
All patient notes
are treated with the strictest confidentiality and we comply with the Data Protection
Act 1998.
|
